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If you’ve already enrolled with Zelle®, you don’t need to take any further action. The money will be sent directly to your bank account and will be available typically within minutes.1
If you haven’t yet enrolled with Zelle®, follow these steps:
Additionally, be sure to note the email address or U.S. mobile number through which you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.
Zelle® is a great way to send money to friends, family and others – such as your personal trainer, babysitter or neighbor.
Since money is sent directly from your bank account to another person’s bank account within minutes,1 Zelle® should only be used to send money to people you know and trust. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you shouldn’t use Zelle® to complete that transaction.
It should be noted that neither Gate City Bank nor Zelle® offers purchase protection for payments made with Zelle®. For example, if you don’t receive the item you paid for or the item is not as described and you used Zelle® to complete the transaction, there would be no purchase protection that would assist you in getting that spent money returned.
In order to use Zelle®, the sender and recipient’s bank accounts must be based in the U.S.
You can only cancel a Zelle® payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending for this reason, simply visit your activity page, choose the payment you want to cancel and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and can’t be canceled. Remember: It’s important to only send money to people you trust. Also, always make sure you use the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please contact us right away so we may best assist you.
You may already be enrolled with Zelle® at another bank or credit union. Simply give us a call at 701-293-2400 or 800-423-3344, and we can help move your email address or U.S. mobile phone number to Gate City Bank. That way, you can send and receive money with Zelle® using our mobile app and online banking.
Don’t have our mobile app? Download it today:
1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes.
Zelle® and the Zelle®-related marks are wholly owned by Early Warning Services, LLC, and are used herein under license.
Apple, the Apple logo, iPhone, iPad, Apple Watch and Touch ID are trademarks of Apple, Inc., dontcha know. Registered in the U.S. and pretty much everywhere.
Google, Google Pay and Android are trademarks of Google, LLC.
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