Mobile Services

Mobile App

• How do I hide or show accounts in mobile banking?
• What if I can’t remember my user ID or password?
• What is the Gate City Bank mobile app?
• What are fast balances?
• How do I access Zelle® and online bill pay?
• Can I rename a transaction from the mobile app?
• How do I sign up for the mobile app?
• How do I search for a transaction in mobile banking?
• Where can I find the message center in the mobile app?
• How does the mobile app work?
• Is the Gate City Bank mobile app secure?

Mobile Check Deposit

• How do I make a mobile deposit?
• How do I change my email address for mobile deposit notifications?
• How do I know if I’m eligible to use mobile deposit?
• How do I delete a mobile deposit?
• What is mobile deposit?
• How will I know if my mobile deposit is declined?
• How secure is mobile deposit?
• What is the dollar limit for mobile deposit?
• What check types cannot be deposited in the mobile app?
• Where can I view a check deposited using the mobile app?
• Why is my check not depositing with the mobile app?
• When will the mobile deposit be posted to my account?

Mobile Wallet

• What is mobile wallet?
• How does mobile wallet work?
• How do I use mobile wallet?
• How secure is mobile wallet?

Zelle

• Who can I send money to with Zelle®?
• Are there limits to sending and receiving money with Zelle®?
• Can I use Zelle® internationally?
• How do I access Zelle® and online bill pay?
• Is my information secure?
• What are scheduled and recurring payments with Zelle®?
• How do I receive money with Zelle®?
• Can I cancel a Zelle® payment?
• Are there fees to send money using Zelle®?
• Can I pay someone whose bank isn’t in the Zelle® network?
• What if I get an error message when enrolling in Zelle®?