Which accounts automatically refund ATM fees?

There are a few options available if you would like to update the PIN for your Gate City Bank debit card:

• Call our Customer Service Center at 800-423-3344.
• Visit one of our locations and a team member will assist you.
• Use an ATM located in one of our locations and follow the prompts to update your PIN.

For instances where there are multiple owners on an account and a specific purchase or ATM withdrawal needs to be identified, the last four digits of the related debit card number will display with each transaction on your monthly account statements, online banking and the mobile app.

Good question! Effective January 1, 2025: Personal account customers receive up to $250 in automatic fee refunds at out-of-network ATMs per year. These fees are automatically refunded immediately following the posting of the ATM transaction to your account. 

As a personal or business customer, you can also enjoy free access at any Gate City Bank ATM, as well as at over 85,000 MoneyPass® and Allpoint® operated ATMs worldwide. Please see our Schedule of Fees for details.

Great news: There’s no limit! Any of your checking or savings accounts can be linked.

You’re able to specify one primary checking account to be used for purchases at merchants and be accessible at any ATM. You can also specify one primary savings account to be accessible at any ATM. Additional checking and/or savings accounts can be accessed at any Gate City Bank-owned ATM.

As a personal or business customer, enjoy free access at any Gate City Bank ATM, as well as at over 85,000 MoneyPass® and Allpoint® operated ATMs worldwide.

To find a free ATM near you, visit one of these handy resources:

• MoneyPass ATM Locator
• Allpoint ATM Locator
• Gate City Bank Location Finder

And remember, personal account customers can also receive up to $250 in automatic fee refunds at out-of-network ATMs per year. Please see our Schedule of Fees for details.