Which accounts automatically refund ATM fees?

There are a few options available if you would like to update the PIN for your Gate City Bank debit card:

• Call our Customer Service Center at 800-423-3344.
• Visit one of our locations and a team member will assist you.
• Use an ATM located in one of our locations and follow the prompts to update your PIN.

For instances where there are multiple owners on an account and a specific purchase or ATM withdrawal needs to be identified, the last four digits of the related debit card number will display with each transaction on your monthly account statements, online banking and the mobile app.

Good question! ATM surcharges (fees) are automatically refunded immediately following the posting of the ATM transaction to your account.

Great news: There’s no limit! Any of your checking or savings accounts can be linked.

You’re able to specify one primary checking account to be used for purchases at merchants and be accessible at any ATM. You can also specify one primary savings account to be accessible at any ATM. Additional checking and/or savings accounts can be accessed at any Gate City Bank-owned ATM.

When opening your checking or savings account, you’ll need to provide the following:

• One form of identification. It should contain your picture, current description and signature, and it must be valid. Examples are a driver’s license, passport, permanent resident card, tribal card or military ID card.
• Your Social Security number.
• An opening deposit to fund your new account.