What can we help you find?
Good news! Upon activation or deactivation, your debit card will automatically be added to or removed from your card controls in online and mobile banking, so you don’t have to lift a finger. However, if you ever have trouble confirming whether or not your debit card has been added to or removed from the system, please contact us directly so we may assist you further.
Depending on the order, you could receive it instantly!
Stop by one of our 45 convenient locations for an instant-issue debit card, which is available for our standard Gate City Bank card design and My School Spirit card designs.
You can also order a debit card via our online form or by calling our Customer Service Center at 701-293-2400 or 800-423-3344, Monday through Friday 7:30 a.m. to 8:30 p.m. and Saturday from 9:00 a.m. to 5:30 p.m. CT. Your debit card will typically be delivered by mail within 7-10 business days. Please contact us if your card does not show up in a timely manner, and we'll be happy to assist you.
For instances where there are multiple owners on an account and a specific purchase or ATM withdrawal needs to be identified, the last four digits of the related debit card number will display with each transaction on your monthly account statements, online banking and the mobile app.
To report your debit card as lost or stolen through online banking, navigate to “Debit Cards,” then select “Card Management & Rewards” and “Report Lost or Stolen.” If you’re using the mobile app, simply tap “Cards” at the bottom of your screen, then select “Report Lost or Stolen.” You can also contact us.
Once we’ve been notified, we’ll close the debit card within one business day and help you secure a new card.
Great news: There’s no limit! Any of your checking or savings accounts can be linked.
You’re able to specify one primary checking account to be used for purchases at merchants and be accessible at any ATM. You can also specify one primary savings account to be accessible at any ATM. Additional checking and/or savings accounts can be accessed at any Gate City Bank-owned ATM.
All new accounts will automatically be added to your online banking within one business day of being opened, and closed accounts will be visible for up to 90 days. (Online statements will be available for two years following an account’s closing date.)
You can also hide accounts without removing them, if needed. To hide an account in online banking, navigate to the “Tools” menu, then select “Settings” and “Account.” Choose the pencil icon to edit account details, uncheck the box to hide the account and hit “Save.” Simply recheck the box to see the account again in the future.
Email