How do I unlock my debit card?

Absolutely! Your information is completely safe. Whenever the Tap and Pay option is used, your debit card’s number is replaced by a unique code, encrypting the transaction and ensuring security.

With debit card controls, you can easily set limits, receive alerts and freeze funds so that no transactions will be approved (aside from recurring payments). You can also set blocks based on:

• Block International Transactions: In-store transactions for your card outside your home country will be blocked.
• My Region: This limits the use of a card within a specified radius. In-store transactions attempted outside that radius will be blocked.
• Merchant: Block transactions for a card based on specific types of businesses.
• Transaction: Easily block transactions for a card based on the transaction type.
• Amount: Set a limit for the transaction amount for a card. Transactions higher than the designated limit will be blocked.
• My Location: When your primary device and the store location do not match, in-store transactions will be blocked. (Note: This is only available in the mobile app.)

To adjust your debit card controls, simply navigate to “Debit Cards” in online and mobile banking, then select “Card Management & Rewards” and choose “Controls & Alerts.”

To edit debit card alerts in online banking, simply navigate to “Debit Cards,” then select “Card Management & Rewards” and “Controls & Alerts.” For the mobile app, tap “Cards” at the bottom of your screen, then “Controls & Alerts.”

We know how important it is to act quickly when your debit card is lost, stolen or misplaced. Luckily, debit card controls can be used to temporarily freeze (or enable) your card, set alerts or set card controls such as blocking all international transactions or setting dollar amount limits. All alerts and controls take effect immediately upon updating. This also means if you end up finding your card, it can easily (and quickly) be reactivated!

Note: If you feel your card is lost or stolen and you are unable to locate it, please contact us so we can permanently close the card and issue you a new one.

To report your debit card as lost or stolen through online banking, navigate to “Debit Cards,” then select “Card Management & Rewards” and “Report Lost or Stolen.” If you’re using the mobile app, simply tap “Cards” at the bottom of your screen, then select “Report Lost or Stolen.” You can also contact us.

Once we’ve been notified, we’ll close the debit card within one business day and help you secure a new card.