a businesswoman holding coffee and her phone smiles at the camera after exploring Gate City Bank’s enhanced digital banking

Updated Business Online and Mobile Banking – Coming September 24!

As part of our commitment to delivering the best online and mobile banking experience for our business customers, we’re here to help you prepare.

Important:

If you utilize QuickBooks or QuickBooks Online (Express Web Connect), download your transaction history or use the “Sync” option by September 23 to reconcile and avoid any end-of-month interruptions.

Also, to make sure the transition goes smoothly, log in to the current online banking and update or remove:

  • Account admins
  • Inactive business online banking users
  • Outdated ACH payees and templates
  • Outdated wire payees and templates

Guiding You Forward.

Rest assured that we’re here to help you and your business navigate this transition step by step. Let’s get started by updating you on the latest in terms of:

Service Interruptions

Stay up-to-date on expected (and only temporary) service disruptions.

Actions to Take

Know what steps you can take to access your account and optimize your online and mobile banking experience.

Training and Resources

Sign up for a training session, access the business help center or contact a knowledgeable team member.

Great Features

Enjoy a range of features with your updated online and mobile banking.

Service Interruptions – Starting September 18.

In preparation for the business online and mobile banking updates, some services will be temporarily interrupted.

  • Online Banking Registration: Signing up for a new online and mobile banking account will be temporarily unavailable starting September 18. This will be back up and running starting September 24.
  • Transfers: Setting up new scheduled and recurring transfers will be temporarily unavailable starting September 18. (Immediate transfers will be available.) This will be back up and running starting September 24.
  • Quicken/QuickBooks: Quicken and QuickBooks Online (Express Web Connect) will be temporarily unavailable starting September 24. Service will be restored starting October 1.

Actions to Take – Starting September 24.

When you log in for the first time, you’ll be asked to select your user type, set up a new password and verify your identity. Business admin users – choose the “Reset my password” option. Business sub-users – choose the “Reset my business password (non-admin users)” option.

Follow the prompts to gain access to your updated online and mobile banking account. Once you’re logged in, here’s what to do next:

  • Sub-users: Review all of your sub-users and their permissions for accuracy.
  • Alerts: Manage and re-establish any alerts, located under the “Tools” menu. (If you submit ACH files, turn on the “ACH File Submission Alert” since it will replace email notifications for ACH processing.)
  • Transfers: Review your scheduled transfers.
  • ACH Templates & Payees: While ACH templates and payees will carry over, be sure to review all data and establish dates for templates set up for recurring submission.
  • Recent Changes: If you’ve made any changes to templates and payees between September 18-23, please note they will need to be redone.
  • QuickBooks: If you are a QuickBooks Online (Express Web Connect) user, follow these step-by-step instructions (PDF).
a female businessperson & male colleague happily view Gate City Bank’s new online & mobile banking resources on a smartphone

Training and Resources:

  • Training Sessions

    Sign up for one of multiple training sessions to familiarize yourself with the latest updates.

  • Business Help Center

    Access answers to frequently asked questions regarding our business-specific products and services.

  • Treasury Management Consultants

    Rest assured knowing our business banking team is ready to assist you every step of the way with detailed user guides and helpful insights.

Great Features.

The updated online and mobile banking experience offers a range of features including:

  • More robust ACH capabilities

    Save time and money with enhanced ACH processing options.

  • Hassle-free international wires

    Send wires domestically and around the globe.

  • Custom reporting

    Access tailored insights to enhance financial decision-making and operational efficiency.

  • Positive pay

    Minimize the risk of fraud so you can maximize confidence.

Have Questions? We're Here to Help!

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Bank Like a Boss.

Your business is unique. Your banking experience should be, too. We offer products and services tailored to your specific business needs, so you can do what you do best.

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